The London Borough of Hounslow is a London council, representing 274,590 people. Responsible for council housing, social services, libraries, waste collection and disposal, traffic, and environmental health, the local authority comprises 60 councillors, representing wards from Bedfont to Brentford and Chiswick Homefields.

Following a reorganisation of the former Resident Service into a new Housing and Tenancy Management Service, the housing department required an end-of-year report, and a transformation plan to highlight the underpinning principles for the next two years.